Reinforcing the Mark of Trust in Insurance

Life insurance gained prominence in the wake of the Covid-19 pandemic, with people facing many uncertainties. Whilst the insurance industry is witnessing a radical shift in customers’ needs, behaviors, and expectations, digital transformation in insurance will help streamline the processes and enhance the customer journey. The right partnership can drive technology-enabled change and accelerate digital transformation in insurance.

Here’s the story of our client, a century-old customer-focused insurance company spread globally, delivering a full spectrum of flexible benefits solutions to its customers. They took active steps to grow the business digitally, partnering with Hexaware 18 years ago. Our partnership stands strong on the pillars of performance and trust even after a decade. We worked hand-in-hand on the company’s growth path and contributed to customer experience transformation over the years.

From 2004 to 2013, we worked on the grounds of staff augmentation and climbed up several ladders to reach the cloud. Our scope of work included development, managed services, automation-led cost reduction, business operations, IT operations, digital transformation, and customer experience transformation.

The benefits delivered to the client include:

• Digital Transformation in Insurance
• Faster claims processing
• Automation-led Cost Takeout
• Effort and error reduction through automation, seamless migration
• Customer Experience Transformation
• Seamless enrolment through API widget – Simplink, Automation
• Speed to Market – Mainframe Products Implementation
• Business Transformation
• Legacy Modernization
• Cloud Migration
• Digital Solutions- Pega Partnership
• Streamline claims process
• Faster time-to-market

Treading on the path of evolving technology, we have reached far with our customers, and we do not intend to stop here.