A global LPG distributor faced operational inefficiencies due to outdated on-premises technology, which limited their contact center functionalities and customer satisfaction. Manual interventions, lack of intelligent call routing, and time-consuming voicemail handling were some of the key challenges.
Hexaware stepped in with a cloud-based contact center solution integrated with Microsoft Teams. This transformation enhanced cost-efficiency, scalability, and resilience while introducing AI-enabled features for future readiness. The solution provided flexible remote work options, intelligent call routing, and real-time monitoring, leading to significant cost savings and a superior experience for customers and employees.
Read the full case study to discover how we transformed the contact center.
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