The client, a world leader in photomask manufacturing for semiconductors, LCDs and other microelectronics, was facing the following challenges:
- Suboptimal Process Efficiency: Outdated functionality of legacy ERP together with process inconsistencies across business entities hampered procure-to-pay and order-to-cash efficiency
- Reporting Challenges: Lack of effective management of Oracle reporting with view across business entities
- High Cost of Maintenance: Extent of customization in the current ERP led to substantial support requirements and costs
- End of Oracle Support: The end of product vendor support for the current ERP would impact business. These challenges triggered the need for the client to look for an Oracle R12 upgrade.
Key benefits that Hexaware was able to deliver to this customer include 50% reduction in efforts and costs, process consolidation across business entities, improved financial operations, integrated financial technology landscape with Oracle EBS, 50% savings in support and maintenance costs, on-time and on-budget upgrades, and enhanced security and control.
