Europe-based Leading Development Bank Transforms Engagements with Dynamics 365 CRM Implementation

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Nowadays, providing a seamless user experience with cutting-edge technology is crucial to meet changing customer preferences. Implementing Dynamics 365 CRM helps businesses achieve operational transparency and enhance their business models.

A leading Europe-based multilateral development bank collaborated with Hexaware to digitize its operations, aspiring to become a Greenbank by 2025.

Our solution included end-to-end Microsoft Dynamics 365 CRM sales functions, a 360-degree view of customer interactions, and smarter insights while focusing on agility. The cloud-based solution was rolled out to hundreds of users located in across the globe and achieved the following business benefits:

• Enhanced client servicing and satisfaction
• Transparent information sharing
• Improved productivity and brought remarkable process efficiencies
• More opportunity conversions

Hexaware implemented the project under the Microsoft Fastrack program. Microsoft architects reviewed solutions after each major milestone and gave positive feedback on the delivery approach and deliverable quality.