The client, a leading player in the renewable energy sector, needed help with fragmented aftersales processes that hindered efficient customer service and led to operational inefficiencies.
Hexaware implemented Salesforce Service Cloud to create a unified, end-to-end aftersales solution. This solution streamlined customer interactions and automated workflows and provided real-time insights, enhancing the client’s ability to deliver superior service. The integration empowered the client to resolve issues faster and improve customer satisfaction.
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