Discover how Hexaware led the digital workplace transformation for a historic global art business, streamlining operations and boosting service efficiency.
The Challenge
- 24/7 Global Support
- Complex Desk-side Services
- Operational Inefficiencies
- Scalability Concerns
- Resource Optimization
Our Solution
- Customized Desk-side Support
- 24/7 Service Desk
- Workplace Experience Hubs
- Automation Implementation
- Event Correlation and Abend Automation
Key Benefits
- 24% Alert Reduction
- 15% Abend Automation
- 8% Call Volume Reduction
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