Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Case Study
Our client, an American multinational in direct e-commerce sales and retail facilitation, faced challenges due to a surge in demand during the pandemic. To address increased peak call volumes and adapt to new operational demands, they turned to Hexaware for support in transforming their contact center operations and service deliveries.
Hexaware implemented a robust solution to future-proof the client’s IT operating model. Our solution included facilitating contactless movement and deliveries, implementing a work-from-home model, and enhancing the e-commerce strategy for smooth operations. We also implemented smart automation and digital transformation to improve service delivery and overall efficiency.
Read the full case study to learn how we achieved this.
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