The client, a prominent catering firm, struggled with disconnected communication systems that led to inefficiencies and missed customer interactions. They needed an integrated solution to streamline communication and enhance customer service.
Hexaware implemented a Computer Telephony Integration (CTI) solution that seamlessly connected the client’s communication channels into a unified platform. This solution enabled real-time data synchronization, improved call handling, and enhanced customer service efficiency. The integration also provided the client with better insights into customer interactions, helping to drive more informed decision-making.
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