Client
The client is a US-based leader in managed Medicaid and other healthcare solutions with 4+ Million members and $5+ billion in revenue. They specialize in providing healthcare solutions for all age groups across varied income categories.
Healthcare for 4+ million members
Challenge
The client relied on outdated on-premises datacenters prone to outages and lacking scalability. Their infrastructure could not keep pace with growing member data and performance needs. Recovery from failures took too long. There was no self-service catalog. Managing infrastructure required excessive manual processes.
Solution
Hexaware designed and built two new highly automated datacenters on robust Cisco/HPE infrastructure with high-performance Pure Storage flash arrays. We implemented 1:1 automated DR synchronization. Hexaware instituted its Automation Factory to transform IT operations. We migrated Office 365 with full automation and created a service catalog.
- Private cloud build-out with catalogue-driven IT as a Service.
- Outcome-based partnership with revenue share in savings achieved.
- Automated 4,000+ VM build via web-based marketplace with zero-touch (cycle time for a VM reduced by 98%; from 30 days to 2 hours).
- Decommissioning automation implemented through a UI-based marketplace.
- Leveraged the Pega EB platform as the overall process orchestration layer between various internal and external systems.
- Leverage the latest technology stacks for computing, network, storage, and virtualization.
- LLD design and recommendations, along with suitable best practices.
- Foundation automation using CloudBolt and advanced automation using Saltstack.
- ITaaS, monitoring, and governance to increase operation efficiency.
Benefits
Our client gained next-generation datacenters with automated failover, reducing downtime from hours to minutes. Hexaware’s automation improved IT productivity by over 75%. They can now easily scale infrastructure to support 6+ million members. The service catalog provides on-demand access to IT services.
The automation-led roadmap helped the client benefit from the following:
- 35% TCO savings.
- 100% end-to-end automation.
- Automatic
allypatching of 4000+ systems through a monthly weekend patching cycle. - Automated Decom Process Firewall rule configuration to enable a shift left from the Tier 3 to Tier 1 workforce, resulting in significant savings.
- Lifecycle management and visibility over the complete environment.
- Higher levels of environmental consistency, visibility, and ease of management.
Summary
Hexaware provided its client with fully modernized, automated datacenters capable of supporting rapid growth while remaining resilient and efficient. Automation has helped improve member services while optimizing costs.
