Our Microsoft Power Platform professionals revolutionized the working scenario of the 2500+ employees of our client, Yorkshire Water a leading water supply and treatment utility company based in the United Kingdom. We enabled the COVID-19 IT Services tracker solution within 6 weeks, leveraging Microsoft RPA Tools: Power Automate to ensure they could plan the resources and function seamlessly.
Yorkshire Water provides essential fresh water and wastewater services to 2.3M households and 130,000 business customers. With the advent of COVID-19, they suddenly shifted to remote working, which strained the client’s IT resources, resulting in inefficient processes and loss of productivity. They wished to automate capturing usage data from various landscapes, and derive deep analytical insights via dashboards.
Hexaware’s experts developed the solution using Microsoft Power Automate RPA platform within a few weeks and delivered the following business benefits:
- 100% process standardization
- 90% effort reduction
- 42% cost savings
- Boosted productivity
- Enhanced customer experiences
