Our customer, a leading healthcare provider in the USA, wanted to enhance their existing operating model to improve operational efficiency and transparency.
The solution included the use of a Digital Application Support and Maintenance (ASM) model, leveraging Hexaware’s crowd-sourced initiative – Brainbox, for continuous improvement and innovation. This helped achieve business objectives like reduced ticket volume, improved overall service experience and faster time-to-market. There was also focus on continuous integration and delivery as well as increased business-to-IT alignment through training, coaching and governance.
Key Benefits:
- Total cost savings of approximately US $1.8M per annum
- Effort savings of approximately 6500 hours per annum
