Hexaware’s Business Process Managed Services helped a leading Europe-based insurer improve customer experience in the areas of Budget Planning, Realisation Mandate Placement and Amazon, and Auto Claims intake.
Hexaware’s Digital Managed Services (DMS) platform offered custom solutions for business problems with aggressive automation and innovation capabilities. These services are being provided from Hoofddorp, Netherlands location – which also serves as a specialised centre for providing Business Process Services.
Hexaware established an effective operating model scalable to seamlessly include additional processes in scope.
The client was able to achieve ROI from Day 1 of the Robotic Process Automation implementation with the automation and business processes owned by Hexaware.
Major benefits delivered to the client are:
- 65% effort reduction through automation with 95% accuracy
- Massive effort reduction: 20 FTE effort is now delivered by three BOTs & six FTEs from Hexaware’s Netherland office
- Over 55% cost-savings: Savings from Day 1 of operations. Approximately ~1.4 mil EUR savings in TCO
- Turnaround time of key process budget plan reduced to 2 days from 8 days
