AI-native Contact Centers
Autonomous, goal-driven contact center platform—powered by Tensai® AgentVerse for CX.
Connect with a Contact Center Transformation Lead
Hexaware’s AI-native contact centers—powered by Tensai® AgentVerse for CX—transform contact centers with AI-native, autonomous agents, ending volume-based staffing, long training, and churn cycles. Our solution delivers consistent, scalable support while humans focus on supervision and complex cases. The result: faster resolutions, lower costs, and elevated customer experiences.
Proven Outcomes
Proven Outcomes
3X Faster
Resolve 90% of customer issues instantly, end-to-end, across all channels—without delays or handoffs.
3X Lower Costs
Cut cost-to-serve by 60% with outcome-based, per-interaction pricing and no idle overhead.
3X Customer Delight
24/7, multilingual, emotionally consistent support—boosting CSAT, FCR, and overall customer satisfaction.
Reimagine Your Contact Center Model with Tensai® AgentVerse to:
Traditional contact centers struggle to scale due to staffing gaps, long training cycles, and high churn. Even with assistive contact center AI solutions, human-led models face rising costs and declining efficiency. Tensai® AgentVerse for CX replaces this with an AI-native approach that scales outcomes, not people—freeing human teams to take on smarter roles, from CX designers crafting journeys to resolution supervisors managing AI and prompt engineers optimizing performance.
Many customer experience platforms, even in cloud-based environments, depend on multiple add-ons and integrations. This can make orchestration, context-passing, and personalization harder. Tensai® AgentVerse for CX offers a unified, composable architecture designed for seamless experience delivery.
While AI contact center solutions are becoming more common, they are often added onto legacy systems originally designed for human-led operations. These deployments improve agent productivity but don’t fundamentally change the model. Tensai® AgentVerse for CX is designed the other way around: led by autonomous AI agents and perfected by human oversight.
Tensai® AgentVerse for CX provides consistent 24/7 support across voice, chat, email, SMS, and in-app channels—in multiple languages. With built-in memory, tone detection, reasoning, and empathy simulation, AI agents deliver thoughtful service at any time and escalate when human judgment is needed.
Legacy systems bounce customers between menus and agents, creating frustration and delays. Tensai® AgentVerse for CX uses intelligent orchestration to direct every interaction to the right AI agent or human role—based on real-time intent, sentiment, and confidence signals—for fast, effective resolution without IVR trees or scripted deflections.
Many traditional pricing models were built for people, not machines. Tensai® AgentVerse for CX introduces a flexible, outcome-aligned pricing framework based on resolution, containment, and customer satisfaction metrics.
Reimagine Your Contact Center Model with Tensai® AgentVerse to:
Build Your AI-native Contact Centers
AI-native Starter (MVP)
Deploy 1–2 intents in one channel with real-time orchestration and AI agent handling.
Outcomes: 30–60% containment; 15–30% live agent effort reduction.
CX Expansion Pack
Scale to additional intents, channels, and languages. Enable AI-to-live-agent context transfer.
Outcomes: 60–75% AI handling; reduced escalation time; broader footprint.
Human Intelligence Enablement
Add human-in-the-loop console + human roles
(prompt curators, CX designers, resolution supervisors).
Outcomes: 75–90% AI-led interactions; unified orchestration; 5x increase in time saved/month.
AI-native Managed CX
Full AI contact center platform + managed human intelligence roles delivered as a service.
Outcomes: 90% contact center automation; outcome-linked SLAs; no internal build-out needed.
AI-native Contact Centers for Your Industry
Accelerate customer service by intelligently automating everyday interactions, such as balance checks, fraud alerts, and card servicing, while ensuring faster, compliant escalation for complex cases.
Simplify claims, optimize policy servicing, and reduce customer effort across high-volume processes like premium inquiries, first notice of loss (FNOL), and coverage checks.
Improve resolution rates and reduce call volumes with multilingual support for plan changes, billing disputes, service outages, and device troubleshooting.
Optimize patient access and member services by automating benefit verification, appointment scheduling, and prior authorization status checks with Health Insurance Portability and Accountability Act (HIPAA)-compliant workflows.
Deliver seamless experiences for travelers by proactively managing revised bookings, delays, baggage claims, and itinerary updates, ensuring real-time responsiveness during disruptions.
AI-native Contact Center Team Leaders
Mukul Hingne
AI-native Contact Center Leader
Roger Arias
AI-native Contact Center Expert
Edward Maughan
AI-native Contact Center Expert
Talk to us about transforming customer experiences.
Shift to AI-native Contact Centers Today
Connect Now
Ready to Pursue Opportunity?
Every outcome starts with a conversation
