Over the last few decades, automating Human Resource (HR) processes have been a trend in this digitized world. Organizations are now looking for solutions in attracting and engaging talent global workforce and creating the best employee experience. This brings in attention for companies to have robust HR systems which can seamlessly deliver global HR capabilities in a standalone platform. Oracle HCM suite is one such latest application which aims to provide different HR modules that are highly configurable to suit one’s business needs. At present, several organizations are having challenges in streamlining their HR processes and if you are a…
Unless you’ve missed catching up on any business news for the last five years or so, you’ve probably heard of automation. There are multiple innovative assorted variants of automation as well, such as robotic process automation, service delivery automation, machine learning, cognitive automation etc. Insurers have acted and acted decisively. The results though, have been a mixed bag. Some of the automation variants claim great success, others a moderate success and the rest claim extreme dissatisfaction. Post conducting a study with HfS on the state of automation for insurers, we found only 42% were satisfied with the cost savings and…
BPS outsourcing industry has always been heavily dependent on IT, to enable its services and make it more efficient. Automation of voice and back office processes have been around for a long time, be it IVR, web services for voice or OCR, add on applications for back office, macros creation to automate steps of a process (this is the closest we had to the current RPA platform structures), etc. With the introduction of RPA platforms, a new focus area has been introduced to the field of non-invasive automations, which results in lower implementation cost and faster lead time. RPA delivers…
Today, Digital Innovation is changing the business scenario at a very rapid speed and at its core, this is nothing but the application of new technologies to the existing business practices. Here’s an exclusive interview of Chinmoy Banerjee, EVP – Hexaware BPS with AIIA that gives us profound insights on race to digital innovation. Digital innovation is a very popular phrase at the moment—can you explain what it means? Sure, that’s a great opener to this conversation because until we know what Digital Innovation means and its contextuality, we may not experience or apply it. Digital Innovation (DI) according to…
Faced with the challenges of bringing together diverse and complex technologies in the new-age milieu governed by the digital world, enterprises often fumble when it comes to delivering consistent and superior customer experience. In today’s digital world, customers can control their interactions with business, and expect ready access to personalized and contextual information, at anytime, anywhere and in their preferred format. One defining aspect in this dynamic and disruptive business environment, is to deliver amazing customer experience. In this blog, lets explore the three cornerstones of value disciplines and Hexaware’s take on it. There are dozens of IT services companies…
1. Functional Test Environment: A functional test environment is an early pipeline stage which typically precedes the integration stage. Here, all outgoing API calls are intercepted and mocked by facades of the external services. This way, we isolate the implementation logic and test it thoroughly before we go the integration environment where both implementation logic and interaction logic with live services gets tested. 2. Test fresh deployment in the pipeline: As part of the pipeline, in some stage (functional or integration), we can test fresh deployment to a clean environment. This test ensures that, if we were ever to to…
1. Centralise the build: We first centralise the build in a controlled server. Access to this server is extremely restricted so that the versions of the compilers, libraries installed are managed by responsible technical leads. 2. Automate the build: We then automate the build process using tools such as Jenkins. The first job, typically called the unit job is the only job with access to code and is triggered whenever the master/trunk is changed. It creates all the artifacts necessary for all the subsequent stages of the pipeline, and stores these artifacts in a repository. 3. Add Style Checks: We…
Introduction For a large legacy project, the transformation from the current manual process of testing and release management to adopt the new Agile/DevOps-centric model is a journey fraught with obstacles and dead-ends. What we need is our own handy guide who can lead us from the current AdHoc hell to DevOps heaven. In this article, in the first part, I describe the infernal pain we suffer from the ad-hoc, manual processes that characterise the current situation. In part II, I then describe the steps through which we purge the system of the ad-hoc processes, and automate the testing and release…
Salesforce introduced Platform Events as a part of Summer’17 release. The platform events are addition to other Salesforce integration capabilities such as Outbound Messaging, Apex Callouts and Streaming API. Considering that companies can no longer work solely with one application, this native feature provides an event-driven messaging architecture, enabling apps to communicate inside and outside of Salesforce. There are five main components: The Pipe: adding events in chronological order A Window: duration The Events Publishers: internal or external apps that drive events into the pipe Consumers: those who can subscribe to events Why Platform Events were introduced? End users are…
“There is no Silver Bullet for Being Agile.” Project/ product development teams might be doing scrum religiously by having fixed-duration sprints, following ceremonies without fail, having time boxed stand-ups, creating artifacts as prescribed but, these may not be enough for being agile. A team that focuses too much on 'Scrum as a process framework' emphasizing on ceremonies and events in letter-and-spirit, rather than following it with the intention of achieving agility; often fails to achieve the desired end results. It requires a team to engage in a disciplined approach throughout the product/ project delivery lifecycle to enhance its agility, productivity,…
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