CIOs are expected to drive disruptive positive change in the fast-changing business and technology environment. These “change pilots” face many challenges, though. The new normal created by the pandemic needed enterprises to become more agile to adopt remote/hybrid working. Digital transformation to stay ahead of the curve requires excellence in IT service delivery. The focus on IT services providers to help them scale at speed and ensure business and technology operating continuity was crucial.
Third Eye Advisory Services, in collaboration with Hexaware, reached out to 350 senior IT leaders across varied industry verticals to identify the CIOs’ expectations of their IT providers.
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