Client
Our client, headquartered in Belgium, is a leading insurance company renowned for its comprehensive range of insurance solutions. With a commitment to serving diverse segments including individuals, self-employed professionals, businesses, institutions, and the public sector, the client has established itself as a trusted name in the insurance industry.
Challenge
As one of the first insurance companies in Belgium to embark on the Guidewire-enabled claims transformation journey, our client wanted to enhance its claims processing capabilities for customers and brokers. However, they encountered significant hurdles in the following key areas:
- Optimizing Straight-through Invoice Processing: The client aimed to achieve a higher level of straight-through invoice processing, either through optimization or upgrade of ClaimCenter.
- Balancing Functionality and Modernization: Retaining existing functionalities from ClaimCenter V8 while integrating the new UI features of the latest version posed a considerable challenge.
- Leveraging New Features and Functionalities: With the latest Guidewire product release offering advanced features, the client found it challenging to strengthen its claims function by harnessing these capabilities to improve overall business performance.
- Ensuring Continuity of Support: The client emphasized the need for uninterrupted support from Guidewire for ClaimCenter, ensuring seamless operations and maintenance during and after the upgrade process.
Moreover, the prerequisite upgrade of InsuranceSuite to its latest version was crucial for the client, aligning with their transition to the cloud version of Guidewire ClaimCenter®. These challenges highlighted the complexity of the project and the client’s dedication to advancing their operational efficiency and service delivery standards.
Solution
Hexaware undertook the challenging task of upgrading Guidewire ClaimCenter® from version 8 to version 10.x with a structured, factory model approach.
Leveraging our extensive Guidewire capabilities, specialized accelerators, best practices, and frameworks, we set out to redefine the upgrade process.
Our Guidewire Center of Excellence in Action:
As a trusted Guidewire Partner, we established a dedicated Guidewire Center of Excellence, staffed with expert professionals committed to the success of the upgrade program.
Our team of senior Guidewire certified experts collaborated closely with both IT and business teams to ensure the upgrade was delivered on time and within budget. Our techno-functional consultants, who had previously worked on version 8, transitioned seamlessly into analyst roles for version 10, providing invaluable insights and support throughout the upgrade journey.
Our Structured Approach:
Our Guidewire ClaimCenter® upgrade was carried out in 6 distinct phases:
- Assessment: Comprehensive evaluation of existing systems and requirements.
- Inception: Initiation of the upgrade process with clear objectives and timelines.
- Technical Upgrade: Smooth migration of code from version 8 to version 10.
- Functional Upgrade: Enhancing functionality and addressing any gaps between versions.
- Stabilization Testing: Ensuring system stability and performance post-upgrade with rigorous testing to validate the functionality and integrity of the upgraded system.
- Ongoing Support: Continued support and assistance following the completion of the upgrade.
Our team conducted thorough functional and impact analysis to identify gaps between the Out-of-the-Box (OOTB) functionalities of version 8 and version 10, providing actionable recommendations to the business team. Technical aspects, such as code migration and integration refactoring, were executed with precision and parallel to the inception phase to expedite the functional upgrade. Additionally, our collaboration with the company’s infrastructure team addressed and resolved environmental issues, ensuring a seamless transition to the upgraded system.
Benefits
Hexaware’s commitment to automation fueled the upgrade journey to InsuranceSuite v10.x, ensuring implementation on time and within budget. The project yielded significant benefits, including:
- 40% Regression Automation Suite: We aligned our automation suite for ClaimCenter V10, streamlining testing processes and enhancing efficiency.
- Accelerated Execution Time: Leveraging our deep upgrade knowledge, we expedited project execution, ensuring swift adoption of InsuranceSuite v10.x.
- Expanded OOTB V10 Features: We implemented an additional 10% of Out-of-the-Box (OOTB) V10 features, augmenting the existing capabilities and enriching functionality.
- Seamless On-time & On-budget Implementation: Our multi-shore teams of certified upgrade specialists ensured a seamless upgrade process, providing continuous support and value enhancements to ClaimCenter applications.
- Reduced Time-to-Market: Through an automation-led approach, we slashed upgrade efforts by 15%-20%, enabling faster time-to-market for new features and improvements.
- Reduced IT and Infrastructure Costs: By streamlining processes and optimizing resources, we achieved significant cost reductions in IT and infrastructure, maximizing operational efficiency.
Summary
Hexaware’s approach to the Guidewire ClaimCenter® Upgrade was characterized by meticulous planning, expert collaboration, and a commitment to excellence. Our automation-led upgrade approach not only accelerated the journey to InsuranceSuite v10.x but also delivered tangible business benefits, including enhanced functionality, reduced time-to-market, and cost savings, ensuring a seamless and efficient upgrade experience for our client.
