The Duck Creek application performance has a direct impact on Insurers business. A well-planned IT-business collaboration is the best step forward to fully leverage Duck Creek solutions.
We have observed that Duck Creek application support teams spend 80% of their time performing Reactive Activities (business-as-usual activities to ensure the smooth running of the applications). This leaves barely any time for Proactive Activities (activities meant to improve performance, prevent any predictable application failures, and improve user experience).
Our proprietary AI/ML-led automation platform for Duck Creek Suite support is built on the principle of automation-first to prevent incidents, automating recovery when prevention is not possible, and enable self-service where both don’t work.
We commit to –
- 2-5% improvement in Business & IT KPIs
- 15-25% cost benefits through automation and process excellence
- 20-30% productivity improvement through the elimination of incidents and automation
- Commercial model on a gain-share basis. No cost for Hexaware’s automation platform
- Fixed transition cost for Duck Creek applications. No cost incurred for unsuccessful transition
With a sharp focus on Tools, Best Practices, ITIL Processes & Framework, we can help you build a well-performing Duck Creek platform.
