Rethinking Customer Experiences – Episode 01: Emerging as the Digital Challenger

Businesses and enterprises are undergoing radical changes to adapt to the digital shift where digital transformation is undergoing significant transformations. Digital challengers need to reinvent customer experience by harnessing futuristic technology, accelerators and intelligent customer-first strategies. Keeping up with on-the-go millennials is driving enterprises to innovate, adapt quickly, switch to automation and reinvent processes while focusing on market demands and new-age experiences.

Our BPS expert Satish Saini shares the commandments of how businesses should reinvent efficient transitions to provide the best experience possible for impactful customer service transformation. His wise counsel encompasses –

• The benchmarks required by enterprises to navigate these challenges
• Impact of digital channels and omnichannel experiences
• Essential aspects of digital customer experiences and contact center interactions
• How broken customer journeys result from unhappy experiences
• Understanding customer journeys and how to elevate the customer experience, etc.

View this episode in the stimulating series of videos on CCT to gain an in-depth perspective of how to empower proactive servicing for higher trust and superior experiences that align with business demands