Hexaware partnered with a leading credit union to drive a comprehensive digital banking transformation, modernizing their infrastructure and improving customer experience. The credit union faced significant challenges, including an outdated on-premises data center, a non-intuitive website, and no mobile app. Through a strategic credit union digital transformation, Hexaware helped the client migrate from a monolith to microservices architecture, enabling greater scalability and flexibility. This shift allowed the credit union to independently manage services and achieve business goals more efficiently.
In addition to the backend transformation, Hexaware developed a user-friendly credit union mobile app with key features such as biometrics and remote deposit capture, and enhanced the website for a consistent, seamless experience across digital channels. The credit union’s new digital capabilities led to the mobile app reaching #1 on the App Store, improving customer satisfaction, and unlocking new revenue streams. This digital banking transformation positioned the credit union for long-term growth and strengthened its competitive edge in the market.
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