…in a democratic way (Assuring digital experience of users, by the users, for the users)

Our approach to Usability Assurance involves engaging end-users of different demographics. We extract their feedback real-time using eye-ball tracking, mouse tracking and think aloud testing.

Why Usability Testing?

Goal of Hexaware’s Usability Assurance is very simple. We help end users complete their tasks quickly and with ease by creating user-friendly applications. We achieve this through a scientific approach in a lab driven testing environment supported by cloud performance testing platform.

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Services that delight our customers

We ensure a delightful end-user experience and go that extra mile by crowd sourcing the feedback on your application - web or mobile from potential users of the application.

Usability Measurement Index

Quantification Approach

  • Measures an application's implementation of established standards in interface.
  • Generates an overall usability scorecard.

A proprietary framework measures and scores the usability

Heuristic Evaluation

Expert Evaluation

  • Validates Standard Usability principles.
  • Quick and relatively inexpensive feedback by Usability Experts.
  • Can be applied in early stages in the design process.

Certified UX experts evaluate the interface

Think Aloud

Lab Driven Testing

  • Observes end users' interaction with app.
  • Users’ eye focus, mouse moves, verbal feedback and facial expressions are tracked to find important recommendations.

Finding ‘Ease of use’ by tracking Eye focus and mouse movements


Real-time User Testing

  • Engages end users through remote testing
  • Conducts tests virtually with end users and extracts feedback on the app in real time through survey forms

Engage and extract feedback from end users in real time


Special Assistance

  • Checks WCAG 2.0 compliance of an application and its usability for disabled users.

Ensure applications’ compliance with WCAG for Accessibility

Cloud performance Testing

HexaJaws platform

  • Public Internet Users
  • Simulates high user loads across various Geo locations
  • Run-time analysis of key performance metrics of app
  • Deep dive analysis & Test Reporting

Responsive Platform supporting JMeter Tests

Choose Your Package


Actual Price
Discount Price -
  • Usability Measurement Index
  • Usability score on 5 sub factors (Learnability, Efficiency, Memorability, Errors, and Satisfaction) of usability (only on Home page)
  • 5 Business Days
  • Home Page / 1 Page


Actual Price
Discount Price
  • Heuristics Evaluation
  • Usability Measurement Index
  • Performance testing
  • Product’s usability score in comparison with a competitor’s product’s usability score
  • Performance metrics and issues
  • 15 Business Days
  • 30 Pages for Heuristic evaluation
  • 10 Pages for UMI

Think Aloud Pro

Actual Price
Discount Price
  • Think aloud testing
  • Heuristics Evaluation
  • User metrics (Focus, Clicks)
  • Expert analysis based on user response
  • Eye focus heat maps, Users’ test videos
  • 20 Business Days
  • 2 Tasks for Think Aloud testing
  • 5 to 8 Users for Think aloud testing
  • 20 Pages for Heuristic evaluation
  • Tool Cost included

Crowd Source Pro

Actual Price
Discount Price
  • Crowd Source testing
  • Heuristics Evaluation
  • Users’ areas of interest (Likes, Dislikes)
  • Expert analysis and findings
  • User feedback based on demographics
  • 15 Business Days
  • 25 Crowd Testers
  • 45 to 60 Mins testing duration per user
  • 30 Survey Questions

Accessibility Pro

Actual Price
Discount Price
  • Accessibility Testing
  • Escalations on non-compliance
  • Expert recommendations
  • 20 Business Days
  • 25 Crowd Testers
  • WCAG 2.0 AA Level compliance verification
  • Tool Cost included

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You might have these questions

Why is Usability Testing important?
Usability is the ‘ease of use’ of a product and its ability to complete the tasks effortlessly. Usability is a necessary condition for your products’ survival. Usability testing measures the quality of an end user's experience with a product and provides qualitative feedback for product improvement and to evolve the product to be more user friendly.
When is the right time to do Usability Testing?
Usability testing is an iterative process and should be integrated as part of testing lifecycle. We recommend it should be initiated during the wireframe design process / prototyping phase and should continue iteratively till product maturity. The feedback on previous phase should be implemented to optimize and evaluate the next phase. Usability testing should be performed regularly, even after a product is launched, as the product needs to consistently improve to get an edge over competition.
Users or Experts? Who will give more valuable feedback?
If the product is first of its kind in that business, potential users’ feedback is more valuable. Experts review is ideal, when a product operates in familiar domain and the target users and their demographics are known. We recommend an integrated crowd sourced approach to usability to ensure a delighted customer experience
Why is a combination of expert and user feedback important?
Experts find more critical issues related to user interface and those that affect business, but end users notify specific issues that prevent them from getting what they want. For most effective and thorough usability results, seeking a combination of both expert and end-user feedback is recommended.
How many users are appropriate for Usability testing?
Research studies in Usability reveals that a sample of 5-8 users is enough for evaluation. Engaging large number of users does not necessarily unearth newer (unique) usability issues. But if user voting is required on a specific feature or functionality then a large sample of users is usually recommended.
What is the ideal place for conducting a Usability test?
Test venue is important to bring users and experts together in one place, ideally in a lab that is specially designed to conduct the usability test. With a virtual usability test lab connected through appropriate infrastructure, tests can be conducted anywhere depending upon the geographic and demographic needs of the product and its context of use
What is Remote Usability testing?
Remote Usability testing tools allow the testing of an application from any connected location and enable the observer in a central location to collate and analyze the feedback from all users.
How to implement the Usability test recommendations?

We present the recommendations to the project team and prioritize the issues based on:

  • Severity of the problem from user’s perspective (how it impacts the users’ task completion)
  • Severity of the problem from business’ perspective (how it impacts the business goals)

Product owner prioritizes the recommendation based on his judgment of the product features and the market

How do you identify and recruit end users to test the application?
We understand from the client, the target user group and demographics like age, gender, profession, location etc. Based on this understanding, the requirements are populated, through various user pooling communities, professional forums or resourcing agencies, to seek suitable users for participation. Among the interested applicants, we shortlist the best suited profiles for test. Selected users will be educated and informed about the test tasks and schedule.
What are the major benefits of Usability testing?

Usability testing ensures delivery of high quality customer friendly apps and helps in

  • Greater customer loyalty and fewer customer complaints
  • Increased sales of your products or services
  • Improved market position relative to your competitors
  • A stronger identity in social network for your business
Why Hexaware?

Right partner

Ride on your digital experience journey with one of the fastest growing Indian IT service providers

Certified Usability experts

Our certified Usability experts are well versed with User Centered Design methodology and experienced in all layers of User Experience

Rich domain experience

Our consultants are equipped with experience in evaluating products from various domains like Banking, Travel, Healthcare, e-Learning, e-Commerce and Audit firms

Dedicated Usability Lab

Our Digital Usability Assurance Lab (DUAL) is equipped with state-of-the-art advanced software and infrastructure to enable users reflect their usage context and interact with applications at their own comfort

Customer centric approach

Our solutions are tailored to the customers’ specific product needs and deliver insights that improve business performance across the channels


We have partnered with industry leaders known for developing the usability testing tools and crowd sourcing agencies to leverage the users across the regions

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