Our client, a European bank and an established insurance provider, faced several challenges, including error-prone manual processes, scalability issues, and outdated applications. These issues impacted operational efficiency and employee utilization.
Hexaware addressed these challenges by establishing a comprehensive Center of Excellence (CoE) focused on intelligent automation. We implemented specialized bots and modernized their legacy environment, positioning ourselves as the client’s exclusive automation partner. This strategic initiative streamlined operations, enhanced scalability, and optimized resource utilization, paving the way for more efficient and effective processes.
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