Enterprises are joining hands with outsourcing partners to benefit from their scale and low-cost locations so that it becomes easier to manage the application maintenance and support (AMS).
To progress forward and get advantages of increased productivity, efficient management, improvement in cost and performance, enterprises must go beyond standard runbook automation toolset and leverage Artificial Intelligence (AI). Automation and digitalization, coupled with AI integration, can be programmed to alert in advance about impending incidents and expand what can be remediated without human intervention.
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