In today’s digital age, personalized finance is the biggest driver for customer retention. Enabling tailored customer journeys, Hexaware has always been at the forefront of creating delightful digital experiences.
Our latest partnership reimagined credit services with a 360° digital finance solution for a leading US-based Credit Union. With a vast network and a solid commitment to its community, the Union embarked on a transformative journey to elevate its Credit Union Member experience.
With nearly half a million members, our client sought to modernize member engagement strategies, streamline financial processes, and deliver bespoke services. The not-for-profit financial institution looked to address the need for digital services for its network spanning thousands of shared branches.
Hexaware tailored solutions for the company to open its doors to new opportunities. We digitalized member onboarding, enabling quick access to financial services and accelerated credit checks. Further, we built a data landscape, accommodating customer analytics for personalized financial solutions and marketing campaigns.
Ultimately, to build a 360° lending strategy, our comprehensive transformation overhaul ensured prompt issue resolution, facilitated fraud detection, and implemented a platform to accommodate frontrunning digital services in the future.
