World's leading publishing giant (among Top 15) improves its operations with Oracle Managed Services
Hexaware was chosen by World’s leading publishing giant (ranks among top 15) to provide L2, L3 and L4 Oracle application management & support. Client’s growing business diversity impacted their current financial processes which required modernization tactics for timely month-end closures. Also, their internal team was keen to focus more on strategic business priorities rather than issue resolutions.
Hexaware’s resolves more than 600+ tickets every month on an average and adheres to set SLA’s at 99%. Download a copy of this case study to learn more about Hexaware’s oracle solution tactics.