Transform Your IT Infrastructure through Automated Processes

Transform Your IT Infrastructure through Automated Processes

Read this case study to know how Hexaware partnered with a leading art auction house to develop, test and deploy infrastructure support applications. The client required multi-lingual infrastructure support services along with dedicated and non-dedicated site support teams from onshore and offshore facilities. We created an automated centralized support system that helped increase employee efficiency by automating the back-end IT infrastructure processes and reduced IT infrastructure maintenance headcount.

The solution led to:

  • 24% alerts reduction in the first year owing to event correlation & automation
  • Automation achieved 8% reduction in service desk call volumes pertaining to password related issues
  • 15% of abends alerts pertaining to capacity, performance, service / process restart and batch jobs were automated
  • Complete automation of L1 layer support
  • 50% reduction in false positives

Download this case study and contact us to know how to improve your IT infrastructure and automate your service desk

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