This story sheds light on Hexaware’s IT capabilities for transforming customer experiences.
A leading UK-based car and home insurance company leveraged the Guidewire ecosystem for seamless operations. They partnered with Hexaware to upgrade their Guidewire CustomerEngage portal to transform customer experiences with hyper-personalized journeys while optimizing costs. The client wanted to enable self-service and improve the experience for customers. Our team of Guidewire experts performed the complete Guidewire digital portal upgrade (front-end portals) that led to cost-efficiency and customer satisfaction.
Hexaware replatformed the Guidewire CustomerEngage portal from Version 8 to Guidewire Digital 11 portal – Aspen Release. We built the portal by utilizing the Guidewire Jutro framework, which helps to reduce the new feature development effort to a greater extent. The solution led to benefits as follows:
- 15% drop in call center volumes due to customer self-service
- Improvement in customer experience with the revamped Customer Portal for Motor and Home Insurance
- 20% reduction in the overall effort with the use of accelerators
- More than $100K savings delivered as part of value adds, automation
