Hexaware- NextGen IT & Digital Transformation Technology Blog

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Both digital and transformation have become buzzwords at many organizations today. These are now the new frontiers that every business aims to conquer. Changing industry demands has not only forced many businesses to embrace these new frontiers rapidly, but has also urged others to prepare for the competition sooner or later. But, experiences so far show that it is a journey pebbled with unique and complex challenges, which the businesses have to cross in order to achieve their goals. Businesses, who are taking this initiative are generally asking themselves a simple question - 'How can a digitally superior competitor disrupt…
Posted by Chinmoy Misra
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June 19th, 2018
In the highly competitive and lucrative Travel & Hospitality industry, as new digital & disruptive technologies are emerging, the way the travelers research and book hotels is noticeably shifting. In today’s interconnected world, guests & travelers are becoming increasingly demanding in how they want to communicate with hotels. Guests no longer are satisfied with picking up the phone, or directly booking online; they want convenient and fingertip access to queries before, during and after their stay. The Disruption Game In today’s technological world, the travelers are attracted to the unique & different experiences offered by new age disruptors like Airbnb,…
Posted by Reshmi Nambisan
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June 18th, 2018
Business Process Services (BPS) as an industry, is extremely fast moving and dynamic in nature. The transitions are fast and there is a need for them to happen even faster while controlling risks, with multiple moving parallel tracks. Various Client and Partner Operations teams and their support teams are involved. So, how does this tie up together. Enter…The Transition Team! It’s the responsibility of the Transition team to provide seamless experience to the Client. The Transition Manager (TM) team would be involved in migrating the operations from their site / incumbent site to the partner location, whilst ensuring the requirements…
Posted by Saurabh Chaturvedi
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June 18th, 2018
Disruption is the current talk of the town; the key word being ‘Intelligent Automation’. Are manual jobs going to become redundant in the next 5 years? The swift and sudden advent of disruptive automation makes a lot of us anxious about the future. So is disruption really a bad thing? An interesting perspective to this is the fact which states, that Evolutions till date, have always been preceded by massive Disruptions. Human beings for instance evolved from Dryopithecus (ape like chimpanzee) to the modern man - from 4 legs to 2 - Total disruption. The discovery of zero, electricity, and…
Posted by Nandita Nishanth
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June 18th, 2018
Banks and other financial institutions that haven't embarked on the digitisation journey and leveraged on the current trend of RPA and Artificial Intelligence yet, will soon be redundant. It is amazing to see the extent to which some of the top players in the industry have explored this arena. Simply put, RPA and Artificial Intelligence, aims to replace humans with a la mode software solutions. This, however, is not to be construed as a simple 'cost cutting' initiative. The increasing demand to look through loads of 'Unstructured' pieces of data, within a short span of time and turn out the…
Posted by Ajay Gupte, Head of Delivery, Banking and Financial Services
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June 18th, 2018
In the past one year or so you might have read/heard about the coming age of 'Automation', which has the potential to take away many jobs, possibly yours too. The umbrella of automation is very wide and is achieved as a result of elimination of human effort by a predictable response triggered by a technological substitute, typically a 'Robot'. We have seen multiple applications of Robots in mundane/complex/unpalatable human tasks across industries. The applications usage widely ranges from the assembly lines of automotive giants to the Unmanned Aerial Vehicle (UAV) drones in the war fields. While the former case of…
Posted by Rahul Sharma
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June 18th, 2018
Recruitment is like cooking. Just like a Chef shifts through his stock of ingredients to pick the right raw material & the best ingredients to cook a gourmet meal, a recruiter needs to do the same in order to 'hire the right'. It's all about making the connect - An acknowledgement mail, a small thank you note or a pleasant smile goes a long way. Remember, we are largely interacting with the Millennials. They are different. They love attention. And very rightly so. The things/media/exposure they get from an early age makes them different. Millennials are all about making the…
Posted by Anuja Niyogi
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June 18th, 2018
In this day and age, where the tech industry is working towards developing new & innovative ways to build non-intrusive technologies that assist in managing data & interactions in an accurate, effective and secure manner, the current wave of Robotics seems to be bringing this change to the industry using the realms of AI (Artificial Intelligence) and RPA (Robotic Process Automation). Now, as this new wave unravels, people seem to view this as 'The Age of the Terminator Dawning' and with it comes a sense of reluctance in adapting to the technology, along with unanswered questions such as: 'How secure…
Posted by Mithran
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June 18th, 2018
Three years ago, when we demonstrated an RPA process to a crowd, I remember there being an applause in the room.People were stunned to see how a manual process was being seamlessly transformed into a process sans people! Today, a lot of companies have already RPA’edsome of their lowest hanging fruits such as input of structured data into multiple systems, RPA+OCR for structured, semi structured image based processes etc.  They have a choice of the service provider they use. Theyresearch, train and are well acquainted with what services and features each provide. Service providers are now showered by symbolic bouquet…
Posted by Nandita Nishanth
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June 18th, 2018
You have found the “ideal” candidate. Everyone is glad and thrilled to get this new person on board and up the curve. The process of introducing and incorporating a new employee into a company is a crucial task for an organization. The organization must make sure that the new employee feels part of the team, gets up to speed, as fast as possible, without impacting the team’s output. This will also help in improving the retention rates. At Hexaware, we ensure that the new recruits settle down quickly and become effective team members through imparting them the essential knowledge, skills,…
Posted by Ramya Raghavan
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June 18th, 2018
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