Operational Excellence in Financial Services
Hyatt Regency Jersey City on the Hudson, Jersey City, NJ
27 Mar-29 Mar, 2017
Hexaware is a proud sponsor and Event app sponsor at the Operational Excellence in Financial Services 2017. This event will be hosted from March 27-29, 2017 at the Hyatt Regency Jersey City on the Hudson, Jersey City, NJ.
Chinmoy Banerjee, Executive Vice President & Global Head - Business Process Services, will be speaking at a plenary session and will preside a Workshop on Digital transformation.
Plenary Session - Shrink IT Grow Digital: Automate to enhance Customer experience and accelerate Operational excellence, Wed Mar 29th 10:40 am:
Financial Services industry is one of the most complex and dynamic nature of business that is further challenged by disruption through new entrants and advent of digital technologies. Unmatched levels of agility, accuracy, cost efficiency in the back office and front office operations are defining success for these financial services firms. Automation using RPA has taken firm hold in the back and mid office areas. We will talk about our learnings in moving away from POC's to Industrialization. Further we will discuss what we are seeing in the areas of front office (Voice, email, Chat) automation and even eliminating calls from landing in the call center. Also how do we use automation to not only reduce TCO but also delight the customer? Finally we will cover how Operations excellence can thrive in the age of BOT's and humans working together in Digital world. All of this brought together using Hexaware's Digital Managed Services (DMS) model that 'Guarantee Benefits Upfront' to the client.
Workshop on Digital transformation - evolving the business and workforce through automation and change, Mon Mar 27th 3:00 pm:
As the world changes, financial services are evolving to keep pace with market disruptors and changing consumer habits and behaviors. In order to compete on cost, speed and flexibility to win market share, organizations are going digital. Building an OPEX program to support and further digital throughout the business is one of the key learnings form this workshop. You will learn:
- Why operational excellence should be driving the digital transformation agenda
- Building the case within the business
- High impact processes, tools and methodologies to enable the digital enterprise
- Identifying areas that are ripe for automation
- Leadership and managing digital transformation change
Intelligent Process Automation has made quick inroads into IT and Business operations of global financial enterprises. It's non-invasive & disruptive characteristic empowers today's financial organization to quickly transform, innovate and gain strategic advantage in the market place. Hexaware's Digital Managed Services; an automation led delivery model helps global organizations embrace RPA & Digital Technologies to streamline processes, adopt best practices, address regulatory issues, deliver superior customer excellence and cut 40-50% of operational cost. This is a major shift in Shared Services today.
To know more meet our experts at Booth # 2. We look forward to meeting you there!