In the current business landscape, an enterprise must regularly assess its technologies and IT environment to stay ahead in business. An enterprise’s CIO must examine that how its technologies are performing compared to their counterparts available in the market? What’s the cost it must play for a technology and its operations? What kind of technology your competition is using? If you are not aware how your IT investments are supporting your business plans, it can cause serious trouble for your organization.
This paper offers a way to gain competitive advantage through Service Value Rationalization by attempting to answer the ‘what, why and how’. It will help you understand that how to measure service value against the money you spent on technology and benchmark key performance indicators against peers.
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