Hexaware was chosen by World’s leading publishing giant (ranks among top 15) to provide L2, L3 and L4 Oracle application management & support. Client’s growing business diversity impacted their current financial processes which required modernization tactics for timely month-end closures. Also, their internal team was keen to focus more on strategic business priorities rather than issue resolutions.
Hexaware’s resolves more than 600+ tickets every month on an average and adheres to set SLA’s at 99%. Download a copy of this case study to learn more about Hexaware’s oracle solution tactics.
