Transform Your IT Infrastructure through Automated Processes Transform Your IT Infrastructure through Automated Processes

Transform Your IT Infrastructure through Automated Processes

Read this case study to know how Hexaware partnered with a leading art auction house to develop, test and deploy infrastructure support applications. The client required multi-lingual infrastructure support services along with dedicated and non-dedicated site support teams from onshore and offshore facilities. We created an automated centralized support system that helped increase employee efficiency by automating the back-end IT infrastructure processes and reduced IT infrastructure maintenance headcount.

The solution led to:

  • 24% alerts reduction in the first year owing to event correlation & automation
  • Automation achieved 8% reduction in service desk call volumes pertaining to password related issues
  • 15% of abends alerts pertaining to capacity, performance, service / process restart and batch jobs were automated
  • Complete automation of L1 layer support
  • 50% reduction in false positives

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Every outcome starts with a conversation