Read this case study to know how Hexaware partnered with a leading art auction house to develop, test and deploy infrastructure support applications. The client required multi-lingual infrastructure support services along with dedicated and non-dedicated site support teams from onshore and offshore facilities. We created an automated centralized support system that helped increase employee efficiency by automating the back-end IT infrastructure processes and reduced IT infrastructure maintenance headcount.
The solution led to:
- 24% alerts reduction in the first year owing to event correlation & automation
- Automation achieved 8% reduction in service desk call volumes pertaining to password related issues
- 15% of abends alerts pertaining to capacity, performance, service / process restart and batch jobs were automated
- Complete automation of L1 layer support
- 50% reduction in false positives