Hybrid Cloud Operation Services  

Enabling comprehensive support for customers’ hybrid cloud journey thus ensuring seamless & highly available systems across public / private cloud, compute instances, containers, storage, databases, networks & middleware.

Service Offerings

  • Server Support – Business Objectives

    • Ensure availability of the server landscape across the Production, Non-Production environment
    • Enable enterprise-level monitoring, event management and operational analytics of data
    • Provide a centralized, 360-degree view of the health and performance of estate

  • Storage Services – Business Objectives

    • Ensure availability of storage for enterprise data
    • Enable enterprise-level monitoring, event management and operational analytics of data
    • Provide a centralized, 360-degree view of the health and performance of estate

  • Backup & Restore Services – Business Objectives

    • Ensure backup of enterprise data 
    • Enable enterprise-level monitoring, event management and operational analytics of data
    • Provide a centralized, 360-degree view of the health and performance of data

  • Managed Database Services – Business Objectives

    • Ensure availability of the database services 
    • Enable enterprise-level monitoring, event management and operational analytics of databases
    • Provide a centralized, 360-degree view of the health and performance of estate

  • Integrated Command Center Services – Business Objectives

    • Enable enterprise-level monitoring, event management and operational analytics of data
    • Provide a centralized, 360-degree view of the health and performance of estate

  • Network Connectivity (LAN/WAN/SD-WAN) – Business Objectives

    Ensuring the availability and ease of provisioning network capacity across Local Area Network (LAN) or to the corporate Wide Area Network (WAN). 

    Also includes: 

    • Internet connection 
    • Core application connection 
    • Video conferencing and phone communication

    The LAN / WAN extension must in any case keep or enhance the IT security level.

  • Network Connectivity (WiFi Support) – Business Objectives

    Ensure secure and always available WiFi connection to internal employees. Also enable the external users to access local WiFi network, completely separated from the internal network

  • Network Connectivity (Voice Support) – Business Objectives

    Enable each user to communicate via a desk phone in a protected and secured environment.

    Associated services are: 

    • Local phone directory 
    • Voicemail / call forwarding
    • Do Not Disturb
    • Conferencing

  • Disaster Recovery Support – Business Objectives

    The primary objective is to protect customer in the event that all or part of its operations and /or computer services are rendered unusable. The plan is to minimize the disruption of operations and ensure that some level of organizational stability and an orderly recovery after a disaster will prevail.

  • Middleware Support – Business Objectives

    • Enable enterprise-level monitoring, event management and operational analytics of Middleware services
    • Provide a centralized, 360-degree view of the health and performance of estate

  • Smart Hands Support – Business Objectives

    • Manage highly critical datacenter environment and ensure uninterrupted services
    • Provide a centralized, 360-degree view of the health and performance of estate

Service Offerings

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