Hybrid Cloud Operation Services

Server Support – Business Objectives

• Ensure availability of the server landscape across the Production, Non-Production environment
• Enable enterprise-level monitoring, event management and operational analytics of data
• Provide a centralized, 360-degree view of the health and performance of estate

Storage Services – Business Objectives

• Ensure availability of storage for enterprise data
• Enable enterprise-level monitoring, event management and operational analytics of data
• Provide a centralized, 360-degree view of the health and performance of estate

Backup & Restore Services – Business Objectives

• Ensure backup of enterprise data 
• Enable enterprise-level monitoring, event management and operational analytics of data
• Provide a centralized, 360-degree view of the health and performance of data

Managed Database Services – Business Objectives

• Ensure availability of the database services 
• Enable enterprise-level monitoring, event management and operational analytics of databases
• Provide a centralized, 360-degree view of the health and performance of estate

Integrated Command Center Services – Business Objectives

• Enable enterprise-level monitoring, event management and operational analytics of data
• Provide a centralized, 360-degree view of the health and performance of estate

Network Connectivity (LAN/WAN/SD-WAN) – Business Objectives

Ensuring the availability and ease of provisioning network capacity across Local Area Network (LAN) or to the corporate Wide Area Network (WAN). 

Also includes: 

• Internet connection 
• Core application connection 
• Video conferencing and phone communication

The LAN / WAN extension must in any case keep or enhance the IT security level.

Network Connectivity (WiFi Support) – Business Objectives

Ensure secure and always available WiFi connection to internal employees. Also enable the external users to access local WiFi network, completely separated from the internal network

Network Connectivity (Voice Support) – Business Objectives

Enable each user to communicate via a desk phone in a protected and secured environment.

Associated services are: 

• Local phone directory 
• Voicemail / call forwarding
• Do Not Disturb
• Conferencing

Disaster Recovery Support – Business Objectives

The primary objective is to protect customer in the event that all or part of its operations and /or computer services are rendered unusable. The plan is to minimize the disruption of operations and ensure that some level of organizational stability and an orderly recovery after a disaster will prevail.

Middleware Support – Business Objectives

• Enable enterprise-level monitoring, event management and operational analytics of Middleware services
• Provide a centralized, 360-degree view of the health and performance of estate

Smart Hands Support – Business Objectives

• Manage highly critical datacenter environment and ensure uninterrupted services
• Provide a centralized, 360-degree view of the health and performance of estate