Hexaware’s proprietary H2O (Hexaware Hyper Optimized) eco-system provides a process blueprint, which is based on the industry’s best practices for service management implementations and has a range of preconfigured applications ready for deployment. It is a tool agnostic framework and can be easily applied to any compatible service management toolset. The preconfigured applications in the ecosystem help with rapid adoption since these are ready to use and easily integrate with the existing IT enterprise applications. The H2O solution incorporates our learnings from numerous ITSM implementations for various customers across different verticals.
Following are some of the key features and unique value propositions of the H2O ecosystem:
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