Most organizations today face challenges that deter their day-to-day functioning from being optimized. Cost reduction, operations optimization and an increased efficiency in services is a burning need of the hour. Gaining market share by being at par with global competition will deliver you positive outcomes and Hexaware’s Automation Center of Excellence (ACE) will bring you just that. The time has come to alter traditional ways of managing digital infrastructure and leverage automation to reduce the inefficiencies that raise cost, time and effort estimates.

As things stand today, IT resources are engaged in keeping the lights on and not focusing on what works best for an enterprise. The continuum of reactive state creates many roadblocks that prevent the real investments in adopting new technologies faster. Such is the case with automation too. The real question is whether automation is helping you ratchet up your technological prowess that further reflects in creating strong automation footprints. Is automation, the very definition of speed and agility, benefitting you? The final benchmark for automation being happy customers, it cannot get simpler than that!

The Next-Gen Automation Solution:

A holistic plan is the step that Hexaware brings to this mix of automation to demystify it. Many organizations struggle to scale up due to which they are unable to realize the benefits of automation. Hexaware’s approach brings home the concept of ‘start small, think big’ by creating the larger picture for you. We provide comprehensive IT automation capabilities with a consumption-based solution mechanism that architects the technology platform according to your needs.

We also take on the inherent risks related to different aspects of choosing the right tools, seamless integration through APIs and the know-how of automation mechanisms in complex environments.

To achieve this, Hexaware has designed two models of delivering automation to its clients:

Automation-as-a-Service: Three-Pronged Approach

This is a model that efficiently onboards automation for a customer, right from identification of automated processes, their validation, rollout into the customer’s environment and tracking and curation of the process flows, to achieve the desired accuracy rates.

Key Benefits of Automation CoE

Automation Consulting Team

Here is a team that gets involved during the proposal-making period and provides customers with a view of the potential of automation possibilities in their IT environment

The Benefits:

Assess potential automation opportunities

Assess potential automation opportunities, present the benefits and a realistic post-implementation view to the client

Provide input to the Automation Program Office once delivery begins

Provide input to the Automation Program Office once delivery begins

Automation Program Office

Here is a team that classifies and vets potentially automatable processes (with buy-in from the customer) and track their success rates once the delivery of the services begins.

The Benefits:

Client-facing and orchestrating automation processes

Client-facing and orchestrating automation processes

Faster and more streamlined identification

Faster and more streamlined identification of automatable processes, based on cost and effort reduction for the customer, through deep-dive sessions for all potentially automatable domains

Provide recommendation on re-engineering of inefficient processes, based on Hexaware’s best practice models

Provide recommendation on re-engineering of inefficient processes, based on Hexaware’s best practice models

Benefitting from the large catalogue of already automated processes, running for all customers of Hexaware

Benefitting from the large catalogue of already automated processes, running for all customers of Hexaware

Receive constant input and approvals from the customer on proposed processes to be automated

Receive constant input and approvals from the customer on proposed processes to be automated

Automation Bot Factory

The Automation Bot Factory, (comprising experienced developers and architects) specializing in rapidly developing automated processes and rolling them out for the customer, based on the inputs provided by the Automation-CoE

The Benefits:

Back-end automation process development team

Back-end automation process development team

A repository of knowledge of Hexaware’s sizable development team, equipped to work on all avenues of automatable processes

A repository of knowledge of Hexaware’s sizable development team, equipped to work on all avenues of automatable processes

A specialized team solely focused on the development

A specialized team solely focused on the development & roll-out of automatable processes and improving the quality of already implemented ones

An agile mode of operations ensures buy-in from the Automation-CoE and the stakeholder customer teams at all steps of process automation

An agile mode of operations ensures buy-in from the Automation-CoE and the stakeholder customer teams at all steps of process automation

The Value Generation Pricing Model

Hexaware adopts a simple but effective pricing model for their Automation-as-a-Service: The Ticket-based Pricing. Automatable Use Cases and Processes are identified by the Automation-CoE Team, as a part of the solution, the team commits to bring Automated Use Cases to an 80%+ success rate.

On reaching the desired success rate, our ticket resolution-based pricing, brackets around the complexity of the automated process / use cases and the volume of tickets resolved. Our customers are billed on per ticket resolution as part of the agreement.

The Digital Resolver

All organizations, in present day and time suffer through operations-based challenges. Hexaware’s Automation Led “Digital Resolver” endeavors to deliver on 3 Es; Effectiveness, Efficiency and Experience, to enhance the value it delivers to its customers.

The Digital Resolver is an all-encompassing, end-to-end, automation-based solution for an organization’s day-to-day operations.

This solution promotes a complete hands-off approach to problem resolution, from generation of issue to its resolution. Equipped with a multitude of features, it requires little-to-no manual intervention in its resolution processes.

Your Personalised Automation Factory

The Digital Resolver

The Digital Resolver can resolve issues arising from IT infrastructure, applications, business Processes and end users. it is equipped with features that allow it to function with and enable automated processes.

This solution has the capability to consolidate and work upon both user generated and machine generated incidents

This solution has the capability to consolidate and work upon both user generated and machine generated incidents, service requests, work orders and scheduled tasks arising from different sources as discussed earlier.

All issues collected from different interfaces are consolidated into single ITSM platform

All issues collected from different interfaces are consolidated into single ITSM platform

The ITSM platform further triggers the relevant automated resolutions through a unified Automation Suite

The ITSM platform further triggers the relevant automated resolutions through a unified Automation Suite

The Digital Resolver is involved in a constant learning cycle

The Digital Resolver is involved in a constant learning cycle

  • Through Artificial Intelligence, it constantly tracks the best and fastest resolution mechanisms
  • If mannual intervention is required, the digital resolver incorporates new resolution action to similar issues at future occurrence

What are the Benefits your enterprise will reap:

360-degree Functionality of Incident, Service Requests and Work Orders Gathering

Concave / Consolidated Operations

User
Friendly

End-to-End Hands-off Approach to Resolution

Faster and More Accurate Operations

Closed Loop
System

Constant Learning / Relearning System

Complete Transparency in all Operations

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