Digital Transformation & Consulting - Hexaware

Enabling Customer Experience Transformation by Digitalizing Businesses

As technologies have become smarter, available and affordable, multiple opportunities are being created across industries. Connectivity and mobility have made the world a smaller place. Disruptions are happening everywhere – new value chains are driving radical structural transitions in various economies and making old value chains irrelevant and obsolete. Regulatory frameworks are being revamped citing new technological advancements, new communication methods and security risks, and making opportunities more visible.

In the ever-changing competitive world, companies are continuously seeking opportunities for creating a competitive edge for themselves. Hexaware’s Digital Transformation and Consulting Service enables clients to move away from point solutions that work in silos, to a solution that provides transformational outcomes in terms of customer experience, business efficiency and business innovation. We identify customer segments which are of client value and perform the following:

  • Analyze the current journey of each target customer
  • Check journeys which will bring value
  • Identify patterns across customer journeys
  • Help clients deliver better products, services and business processes through digitalization

We build a strong ecosystem that is competitive and collaborative with the help of:

Enterprise digital strategy and roadmap development

  • Check readiness and maturity
  • Prioritize digital initiatives
  • Consolidate strategic requirements
  • Propose roadmap

Digital transformation workshops

  • Discover your customer journey map
  • Identify target customer segments
  • Identify patterns across customer journeys
  • Conduct gap analysis of current and future state
  • Prioritize and build optimized paths
  • Define specific value streams
  • Analyze business capability metrics

Digital marketing organization setup

  • Search marketing
  • Campaign management
  • E-mail, affiliate and social media marketing
  • Identify valuable market segments
  • Build long term relationships

Digital ecosystem development

  • Conduct a Cost Benefit Analysis and get recommendations on New Technologies
  • Implement digital BISMAC products

Enterprise digital experience lab

  • Gain customer and employee insights, engagement and prototype through the use of BISMAC
  • Engage the customer with highly personalized experiences
  • Apply advanced research capabilities such as social media, IoT and control towers

Digital operating model development

  • Define key sources of value
  • Select a target maturity level
  • Define asset strategy
  • Design a blueprint of operating model architecture
  • Define key performance indicators (KPI)

With our efforts we help organizations build a strong and sustainable business ecosystem that creates value for customers.

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