In today’s world, digital commerce is pervasive and omni-channel commerce is the norm. With consistent omni-channel experience becoming the new normal, customers expect deep, personalized experience in their commerce transactions. Though these trends in digital commerce are opening up a world of new opportunities, they often come bundled with challenges.
Hexaware provides apt solutions to meet these challenges, leveraging its deep industry knowledge and wide e-commerce capabilities, thus helping companies attain digital commerce maturity.
Our project implementation activities involve Platform advice, consulting, design, implementation/ customization/ migration, and licensing.
We streamline back office operations such as Order Management, Product Catalogues, Fulfillment Process, EDI Integration
We add value to customer interactions by means of personalization, omnichannel view, real-time customer service, Gamification, social campaigns, Twitter as a service channel, etc.
We provide intelligent commerce solutions using Big Data, Machine Learning, Neural Network. Examples of insights that can be driven include Customer Lifetime Value Prediction, Recommendations/ Offers, Customer Churn Prediction etc.
Hexaware delivers value to customers by providing an effective commerce experience. We address all dimensions of digital commerce and create a holistic operational environment that is geared to handle the demands placed on it by the e-commerce initiatives. For example, we ensure that an organization’s supply dynamics are efficient and that their internal commerce processes are integrated. In addition, we ensure that the end-customer’s experience is uniform across the various channels.
E-commerce generates loads of data that can be mined and analyzed to provide deep insights into customer preferences and behavior. Hence, we develop an agile data-based decision-making culture that leverages and actions these insights quickly to meet customer demand.
We assist companies with digital transformation by changing the way their end-consumers interact with them, by streamlining processes that provide flexibility to commerce, and by improving overall operational efficiency. We integrate latest digital experience platforms with commerce solutions to transform consumer interaction. We improve operational efficiency through our analytics, business process engineering, and automation solutions.
We provide end-to-end commerce capabilities by bringing in strong industry know-how combined with superlative technology expertise. Our proven experience at delivering on a global scale help our customers meet their objectives of driving revenue, growing lifetime customer value, and building loyalties and affinities.