The modern day consumer is highly empowered, and needs to be engaged across multiple channels in a consistent manner. Enterprises are redefining their customer services’ strategy looking at the way the market has progressed. Delivering best of Customer service experience through OMNI CHANNEL is not only a necessity but aligning it to industry creates a distinctive advantage.
Hexaware’s customer service offerings include innovative, value-added customer services for clients across verticals like Telecom, Retail, e-commerce, Consumer Products, Travel & Tourism and Media & Entertainment etc. throughout the customer lifecycle.
Our Customer Experience Management portfolio covers a wide array of customer services like interaction services, virtual relationship management and back office services.
Evolution of Social Media has opened new avenues and challenges for enterprises where consumers share their views about the product/services to millions of potential prospects. While there is customer focus; organizations are also being watchful of the capital costs associated with this effort. Other challenges include unpredictable number of transaction, inability to serve customers across geographies and operate in multi-channel environment. However there’s a solution to this. A seemingly viable option that keeps organizations happy and competitive is by leveraging the business process outsourcing model enabled through automation.