Aftersales Services - Hexaware

Delivering Transformational Aftersales Services

Hexaware, with its in-depth experience in optimization, operations, analytics and delighted customer experience , helps in delivering transformational aftersales capabilities, in this digital era.

Hexaware helps customers tap the value of services after the sale by

  • Enhancing the bottom line of the customers by reduction of costs and improving the top line providing a digital experience to end clients.
  • Enhanced customer experience though targeted customer care practices
  • Transparent and standardized Warranty management process across locations, geos and products
  • Early warning system, predictive and prescriptive analytics using historical data

Aftersales service plays a strategically important role in an OEM’s business and may other 3PLs and distributors. It’s a major cost center for organizations. Aftersales service has a direct impact on customer experience and consequently the brand image.

Industry challenges

Aftersales service is a core part of every organization but it has its own challenges:

  • Lack of integration among core service applications
  • Lack of visibility into operations due to multiple vendors, multiple disparate systems and limited transparency
  • Lack of actionable insights and significant pressure on your aftersales services to improve revenue margins
  • Overrun in SLAs to meet end client requirements
  • Consumer demand makes it difficult to align to revenue objectives
  • Fragmented systems, processes constraints scalability
  • Delays in Contract Renewals and extended Warranties

At Hexaware, we combine business domain knowledge with Robotic Process Automation (RPA), Artificial Intelligence and analytics for aftersales support. We understand the importance of aftersales in our clients’ business and help in creating value for them.

We provide a wide range of services to support our clients’ aftersales operations.

  • Planning: Services include Network design, Inventory Optimization, Parts supplier’s orders management.
  • Claims/Warranty Management: Warranty contract registrations, Claims receipt and verification, claims processing and service entitlement.
  • Service Order /Repair Management: Partner and Service Network management, Contract Compliance and assurance, RMA, Returns tracking and scheduling.

Client Organization Impact Strategic Level, Process Level and Cost Level

Results Delivered

BPS Results Delivered

Service Offerings:

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