Gartner

How AI can transform customer experience for the aviation industry

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The world has gone digital and customer experience has been the major shifting force driving this transformation. Gartner predicts "By 2021, 15% of all customer service interactions will be completely handled by AI, an increase of 400% from 2017. In this scenario, AI presents a tremendous opportunity to redefine customer experiences and end-to-end customer journeys that are more integrated and personalized, so that they feel more natural to customers.

Through 2020, AI use cases supporting CX are forecasted to deliver the most business value, followed by new revenue growth thereafter.”

This exclusive report contains Hexaware’s POV featuring Gartner research and outlines four key cases that leverage AI to deliver better customer experience across airline & airport’s industry.

  • Enhanced Passenger Experience through Passenger Flow Monitoring & Analysis
  • Reduction in Airline Contact Center cost by bringing in “Automation using BOTS”
  • Connect with Passengers using Social Media
  • 360 degree view of passenger using integrated CRM

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