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Transforming Digital Contact Center – The Catalyst in Virtual Clinical Trial Enablement

Transforming Digital Contact Center – The Catalyst in Virtual Clinical Trial Enablement

Clinical trial industry is gradually adopting new-age digital technologies to meet the complex cost, quality and operational requirements of virtual trial enablement. To accelerate virtual clinical trials, the logical next step is to work towards cognitive contact center transformation in order to time-efficiently serve queries from the patients and other stakeholders.

Customer Care Centers face challenges such as:

  • Huge discrepancy between the call volume CROs can handle and the actual demand levels.
  • Disjointed IT solutions/systems from multiple vendors, leading to inefficiencies
  • High cost of automation infrastructure, inputs adaptation, and automation failures discourage investments in digital & AI

Read the brochure to know how you can transform your clinical trial journey by establishing a Compassionate-Cognitive Contact Center with Hexaware.

Download the brochure to learn about building a Compassionate-Cognitive Contact Center.

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