Banking Case Study Transforming Customer Experience and Digitalizing Operations for a US-Based Multinational Investment Bank Our client is a pioneer in investment banking with some of the world’s wealthiest clients, a far-reaching geographical presence and extensive range of products. The client has over $300 billion in financial assets under management. The legacy nature of the bank’s technology environment resulted in serious issues with systems and processes, and negatively impacted the customer experience. Faulty development and testing processes adversely affected the overall efficiency. Hexaware helped digitalize the banking system, improve processes and effectively manage the product portfolio, helping the client achieve real-time insights. Benefits delivered include: Effort savings of over 47% Efficiency saves to the tune of 30% cost Reduction in testing cycle by 39%