Touchless Transition – For Enabling Resilience and Risk Mitigation to Ensure Safety and Good Clinical Practice (GCP)

Ring out the old and ring in the new was what the client, an American international company serving the combined industries of health information technology and clinical research, expected from Hexaware. We partnered with the client to replace their traditional methods and to provide a resilient and risk mitigated solution that ensured safety and Good Clinical Practice (GCP).

The key requirements implemented by Hexaware as part of the transition roadmap included:

• Unique touchless approach to transition using remote collaboration tools and intelligent automation
• Sourcing, hiring and onboarding of qualified clinical experience staff performed remotely, within one week of initiation 
• Process training planned and conducted in the office for effective governance and delivery execution carried out from home, post-go-live

Hexaware provided an end-to-end touchless experience with sustainability-driven technology for transformation benefits like:

• 100% throughput from the training  
• Go-live accomplished within 4 weeks, and an astounding two days before the initially planned date 
• 100% of volumes allocated was managed successfully by Hexaware from Day 1 of go-live
• 100% hires done within one week of initiation
• 100% WFH delivery ecosystem was enabled from the day of go-live