Business Process Services Brochure The State of Automation in Telecommunication 2017 HfS Research with support from Hexaware interviewed leaders from Telecom industry about current and future use of automation within their business operations. Download the infographic to get an insight on expectations, applicability and adoption of IA across functions and processes in the Telecom industry You may also download the HfS Study supported by Hexaware on The State of Automation & AI- a first of its kind research involving 400 senior executives from global enterprises discovering interesting facts on the impact and maturity of Automation & AI on business operations.