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Test Automation Solution to cut test cycle time by 70% for a Global Professional Services Firm

Test Automation Solution to cut test cycle time by 70% for a Global Professional Services Firm

Over the last few years, Professional Services providers around the world have started embracing upcoming technologies to transform their business processes. This IT infrastructure or business transformation provides numerous benefits like reduction in upfront expenses on IT infrastructures and operations, low ongoing costs, better business performance, flexibility to work with big data formats and structures, data integrations, and scalability to big datasets. With an ‘Automation-First’ approach, Hexaware is helping these professional services players to transform their business processes. Hexaware holds an exhaustive portfolio in test automation comprising ServiceNow automation testing, automated mobile application testing, automated data testing, etc.

This case study talks about one such engagement with one of the global Professional Services organizations, the Big Four accounting organizations, providing Assurance, Tax, Transaction, and Advisory services. The client’s main challenge was the complex data integration in ~45 business-critical applications across 6 portfolios. Moreover, heterogeneous technology/product landscape across Java, .Net, Azure, ServiceNow, EDW, Big Data, Hive, Informatica, and Mobile Apps added to this complexity. Hence, the limited visibility provided by siloed testing was not efficient enough for complex technology/product.

With the main focus on testing and data integration, Hexaware adopted its ‘Automation-First’ approach to transform testing across functional and non-functional requirements, including Performance Testing, Mobile Testing, Data-Centric Testing, and Services Testing. A Testing Center of Excellence and robust governance model were established with a well-defined SLA framework. With Hexaware’s automated big data testing and validation platform- JUMBO a well-defined data testing was implemented to test the large volume of data in the data warehouse. The in-sprint automation and integration of Continuous Testing with Jenkins CI-CD pipeline. Our unified test automation framework for enterprise automation - ATF framework for ServiceNow automation, Robo automation framework (KRAFT) for other applications, and SoapUI for API testing enabled end-to-end testing across heterogeneous technology/product landscape.

Business Benefits

  • 15% increase in test design and execution productivity
  • 75% regression test automation coverage for ServiceNow and other applications
  • 70% reduction in test execution cycle time
  • A single view of quality across enterprise application
  • Reduced test data generation cycle time by ~80%
  • No P1/P2 defects in production attributed to releases/builds/hotfixes tested


Hexaware’s ‘Automation-First’ approach proved that Professional Services can have a robust test automation solution that enables them to garner quality business with enhanced productivity

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