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Streamlined and Harmonized Workforce Processes For A Diversified Public Canadian Communications And Media Company

A diversified Canadian communications and media company was looking for an offshore partner to support and maintain their HR applications.

The client had to overcome challenges as the current applications were running on unsupported platforms with no documentation. Considering the challenges, Hexaware proposed setting up an Offshore Development Center (ODC) to provide the following services at an optimum cost:

  • Production Support
  • Development
  • Quality Assurance

Value proposition:

  • 35% reduction in bug outs
  • Automation generated $6,650 worth of customer value adds (CVA) in one year
  • No major SLA breach for 2 successive years

Download the case study and get insights on the business benefits garnered by setting up a seamless solution.

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