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Reimagining Branch Ops for a Contactless Customer and Employee Experience with a Solution Construct

Reimagining Branch Ops for a Contactless Customer and Employee Experience with a Solution Construct

A reactive change takes place in response to an event/multiple events. For the banking industry, it was the pandemic. Digital banking isn’t new, but the unexpected crisis that brought in the need for a contactless world, forced banks and credit unions to rethink user experiences.

With slangs dominating our traditional lives, ‘phytigal’ banking (physical + digital) has ensured minimum physical contact points and more of experience-driven customer journeys. Hexaware helps banks craft a seamless journey based on modern digital banking platforms that are expected to improve the customer experience trends in banking multifold.

Key takeaways from this white paper-

  • Customer and branch persona as the milestones for reimagination
  • A new thought framework of customer-centric journey for banks to reimagine
  • List of key business processes in Employee-Customer interactions and touchpoints
  • Reimagination blueprint in a periodic table format

Download the white paper to explore the structured method leveraged to reimagine bank branch operations and achieve better customer service.

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