Modernize Benefits Enrollment Platform For A Leading US Insurance Provider

Modernize Benefits Enrollment Platform For A Leading US Insurance Provider

A leading insurance provider that specializes in the areas of employee benefits administration. It has an outsourced human resources function that provides benefits such as health insurance, life insurance, vacation time, pensions, etc. to individuals and retirees.

The client faced challenges with managing a technology platform that was inadequate and led to performance issues that could not support large transaction volumes. It was very difficult for the client to quickly deploy customized offerings to its end customers. This impacted the agility and speed of the offerings to the market. Having suffered a revenue loss of 6 million USD, they approached Hexaware for a solution.

Hexaware proposed Pega services, a highly scalable solution for modernizing the client`s benefit administration platform. The advantage of leveraging Pega was that they could introduce new products, make changes and monitor reports efficiently.

Benefits Delivered:

  • Reduced manual intervention by 30%
  • Reduced man hours on enrollment by 15%
  • Customer experience transformation
  • Faster time-to-market with increased agility for new policy roll-outs

Download the case study to know how Hexaware helped a leading insurance provider modernize their legacy systems in the lowest turnaround time.

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