Leading Higher Education University Re-Positions with PeopleSoft 9.2 CRM
With the plans of expansion and a new campus in Dubai, our customer was expecting more students to enrol in the years to come. In addition, there is a significant increase in the number of universities in the GCC countries and an increased competition (across the world) to attract domestic and international students.
Client chose PeopleSoft 9.2 for implementing its CRM processes. Hexaware with its strong capabilities in the Higher Education sector and a successful PeopleSoft delivery track record was selected to lead the deployment.Our team assisted the client in designing a standardized process to get consistent and invasive view into marketing and recruitment performance as well as progress on sales opportunities. This initiative helped the client in the following ways
30% reduction of efforts involved in executing redundant, disintegrated, and manual processes 30% increase in user adoption and enhanced user experience
Unified user experience through integration with Genesys system for Call Centre support, website portal for prospect creation and PeopleSoft Campus for opportunity tracking
20% reduction in operational costs through automation
An automated approval workflow helped in reducing support costs
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