Digitalization has transformed the Insurance lifecycle and claims processing landscape. Superior customer satisfaction, quick turnaround times, customer commitment and engagement are the stepping stones to success for any Insurance enterprise.
A leading Belgian banking and insurance company was struggling with legacy systems modernization and wanted to reduce downtimes, connect with customers and gain agility.
Hexaware supported it in organization-wide digitalization initiatives for Insurance Application Maintenance through:
- Roadmap to digital modernization journey with quality gates and defined benefits
- Measurable improvements in almost all aspects of the business with almost 13% of the
Project cost recovered in TCO savings
- Incident volume decrease by 50% and over €650,000 in savings over 5 years, etc.
