• Social
Improving User Experience and Engagement through a Unified Digital Platform for a Global Multi-Brand Hospitality Group

Improving User Experience and Engagement through a Unified Digital Platform for a Global Multi-Brand Hospitality Group

The client is a multi-brand hospitality giant with premium luxury hotels, residences and resorts.

Over the years, the client had engaged with customers across number of platforms. However, their three subsidiary brands had their own websites which led to fragmented customer journeys. 

The fragmented experience made choosing between brands challenging and lacked the capability to make bookings from a single channel.

We offered the client the option of a single content management solution to facilitate content delivery across web platforms and geographies. The features of the new digital platform included omnichannel, personalized and contextual content.

The solutions we offered to our client resulted in significant, sustainable and scalable benefits, including the ones listed below:

  • 1200% uplift in My Web Page purchase
  • 793% increase in restaurant reservation

To know more about how we enabled the global hospitality group to achieve better brand management, improve visitor segmentation and targeting, increase user engagement and drive higher online booking conversions, with a powerful digital platform, download the case study now!

Download Now

Related Tags

Thank you so much, we will get back to you

Want us to get back to you ?

  • First Name*
  • Last Name*
  • Business Email*
    • Please enter valid business email
  • Mobile Number*
  • Job Title
  • Organization
  • The information you provide will be used in accordance with our terms of  Privacy Policy

  • ( Mandatory field * )

chat
up